From time to time it is recommended that passwords are changed to keep your account secure. Passwords can also be forgotten, so a change/reset may be required.
To change/reset your password from the login page of the portal:
- Navigate to the portal login page.
- Click on 'Forgot Password'
- Enter your email address and confirm you are not a robot.
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Click 'Reset my password'. The portal will confirm that an email to reset your password has been sent
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You should receive an email within minutes to assist with resetting your password.
Click the 'Reset your password' link within the email
- You are directed to 'Enter your new password'.
NOTE: Your password must contain the following:
- 6 characters or more
- 1 lower case letter
- 1 upper case letter
- 1 number
- 1 special character (!$@#%^&*?)
- Password must not begin with '<'
As you enter your password, you will see the requirements that have been met will change to green with a tick beside them.
Once you have chosen a new password that satisfies the password requirements, click 'Reset Password'.
- The portal will confirm that you have successfully changed your password. From here you can continue to login.
To change your password from within your portal:
- In your portal, click the arrow next to your profile picture and select 'User Settings' from the drop down.
- Select Account settings >Change password.
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Enter your current password, then your new password, and finally re-enter your new password.
Click 'Save changes'.
Note: If MFA is enabled for your account, you can change your Security questions. From the User Settings area, select 'Security Settings'>'Change Security Questions' and follow the prompts.