Multi-Factor Authentication (MFA) adds an extra layer of security to your account, helping to protect it from unauthorized access. It requires you to verify your identity through a two-step process each time you log in.
After activating your account and setting up your password, or logging in with your username and password, you will be directed to a page where you can configure MFA. On this page, you can choose from several authentication methods, such as using an Authenticator App or receiving an SMS code.
Once MFA is set up, log in to your portal using your email and password, then verify your identity by entering a temporary code from your chosen Authenticator app (e.g., Google Authenticator or Microsoft Authenticator), a code sent via SMS, or by using biometric verification (face or fingerprint recognition).
How to manage your MFA methods:
1. Navigate to the portal and log in using your email address and password.
2. Enter the MFA method that you initially set up or click 'Try another method' to get access other enabled options. You can always click 'Email' as this will be your default MFA method that will be always enabled.
3. You are now logged in to your portal. Click the arrow next to your profile picture and select 'User Settings' from the drop down.
4. Select ' Security Settings' to update MFA methods.
5. To make changes to security settings, enter the password used to log in to your client portal.
6. Once your password has been entered, you can view all MFA methods and enable/remove as required.
NOTE: You are able to can set up multiple MFA methods on your account.
To enable an additional MFA method:
1. From the User Settings>Security Settings area of your client portal, simply click on the MFA method you want to enable.
2. In order to enable a new MFA method, you must first complete the MFA challenge for an existing, configured MFA method.
You can choose a pre-configured MFA method or use Email to verify the change.
Note: Email MFA will always be enabled as default option
3. Enter the Verification code you received from pre configured MFA method and click 'verify'
4. Once verified, you can continue to set up another MFA method that was not enabled before.
5. Once configured, you can use any enabled MFA method to login to your portal.
Note : * Biometrics/Passkey can only be set up from the client portal login page.
*Each MFA method can be configured only once (biometrics excluded).
To remove a MFA method:
1. From the User Settings>Security Settings area of your client portal, simply click on the MFA method you want to remove.
Note: The email MFA option cannot be removed; it will always remain as the default.
2. Click 'Confirm' to verify the removal.
3. Once removed, you can re-enable it at any time, by following the steps above.