Multi-Factor Authentication (MFA) adds an extra layer of security to your account, helping to protect it from unauthorized access. It requires you to verify your identity through a two-step process each time you log in.
After activating your account and setting up your password, or logging in with your username and password, you will be directed to a page where you can configure MFA. On this page, you can choose from several authentication methods, such as using an Authenticator App or receiving an SMS code.
Once MFA is set up, you'll log in to your portal using your email and password. Then, you'll verify your identity by entering a temporary code from your chosen Authenticator app (e.g., Google Authenticator or Microsoft Authenticator), a code sent via SMS, or by using biometric verification (face or fingerprint recognition).
How to update my MFA method:
1. Navigate to the portal and log in using your email address and password.
2. Enter the MFA method that you initially set up or click 'Try another method' to access another options. You can always select'Email' as this is the default MFA method that will always be enabled.
3. You are now logged in to your portal. Click the arrow next to your profile picture and select 'Settings'.
4. Select ' Security Settings'.
5. Click 'Reset MFA' to choose another MFA method.
NOTE: You can set up only one MFA method on your account.
6. Enter your client portal login password and click confim.
Once you click 'Confirm' all previously configured MFA methods will be deleted.
You will be automatically logged out and be required to set up a new MFA method for your account.
7. You will be automatically redirected to the client portal login screen to set up MFA again.
Note: You can only set up one MFA method in Classic view.