How can I reset my password?

From time to time it is recommended that passwords are changed to keep secure. Passwords can also be forgotten, so a change/reset will be required.

To change/reset  your password from the login page of the portal:

1. Navigate to the portal login page.
2. Click on 'Forgot Password'
   
   
   
   
3. Enter your email address and confirm you are not a robot.
4. Click 'Reset my password'. The portal will confirm that an email to reset your password has been sent                                                                                                                           
   
   
                                                                                                                                                                                                                                                                          
5.  You should receive an email within minutes to assist with resetting your password.
   Click the 'Reset your password' link within the email   
   
                                                                                         
   
6. You will be directed to 'Enter your new password'. Once you have chosen a new password, click 'Reset Password'.                                                                              
   
   
   
   
   NOTE: Your password must contain the following:
   -  6 characters or more       
   - 1 lower case letter
   - 1 upper case letter
   - 1 number
   - 1 special character (!$@#%^&*?)
   - Password must not begin with '<'                                                                                                                
   As you enter your password, you will see the requirements that have been met will change to green with a tick beside them.                                                                                                                                    
                                          
                                                  
7. The portal will confirm that you have successfully changed your password. From here you can continue to login.                               
   
         

You can also change your password from within your wealth portal.

1. Navigate to the Team section of the portal. Click Team.
2. Select yourself in the team area.
3. On the Account Details tab click the Edit account details button on the bottom right of the box.
   
   
   
   
4. Enter your current password, then your new password, and finally re-enter your new password in the appropriate dialogue boxes.
   
   
   
   
5. You can also add your Security questions if you wish to make your account more secure.
6. When done, click on “Save ” to save your new password.