How do I reset my password? – Client Portal

From time to time it is recommended that passwords are changed to keep secure. Passwords can also be forgotten, so a change/reset will be required.

Navigate to the portal login page.
Enter your username or email address into the field provided and click 'Continue'.
Click 'Forgot password?'
Enter your email address, confirm you are not a robot and click 'Reset my password'.
The portal will confirm that an email to reset your password has been sent.
You should receive an email within minutes to assist with resetting your password.
Click the 'Reset your password' link within the email
You are directed to 'Enter your new password'.

As you enter your password, you will see the requirements that have been met will change to green with a tick beside them.
Once you have chosen a new password that satisfies the password requirements, click 'Reset Password'.
The portal will confirm that you have successfully changed your password. From here you can continue to login.

Navigate to the Team section of the portal. Click Team.
Select yourself in the team area.
On the Account Details tab click the Edit account details button on the bottom right of the box.
Enter your current password, then your new password, and finally re-enter your new password in the appropriate dialogue boxes.
When done, click on “Save ” to save your new password.