Multi-factor Authentication (MFA) is a second layer of security that reduces the risk of unwanted access to your account. It requires a two-step identification process every time you login to your account.
If your firm has MFA enabled, you must set up your MFA in order to access your account.
Once MFA is configured, you will use your email address and password to log into your portal and then verify your identity by either entering a temporary code from the Google Authenticator app which you install on your mobile device or answering a set of security questions that have been configured by you.
Before you begin:
Download the Google Authenticator app. This can be found within the Apple App Store & Google Play store.
The Google Authenticator app generates 2-Step Verification codes on your mobile device. 2-Step Verification provides stronger security for your account by requiring a second verification step when you sign in.
How to set up MFA to access your portal:
- Navigate to the portal and log in using your email address and password.
- You will now be asked to set up Multi-Factor Authentication. Open the Google Authenticator app on your mobile devide and scan the Barcode provided.
- The Google Authenticator app will issue you with a code. Enter the code into the ‘Authentication code’ field and click ‘Verify’.
- You will now be asked to set up security questions and a recovery email.
Select your security questions from the drop down box and enter your answers in the spaces provided. Ensure you enter in a recovery email, then click ‘Finish’.
- You will now be granted access to your portal.
- Now that MFA is enabled, each time you log in to your portal you will be asked to provide a second form of identity verification.
You can verify your identity by providing a temporary code from the Google Authenticator app, or by answering the security questions configured in step 4.
By ticking 'Remember this device for 30 days' upon entering your authentication code or answering security questions, you will not be required to provide the second layer of identity for 30 days.
What is Multi-Factor Authentication (MFA)?