What is MFA?
Multi-factor Authentication (MFA), is a second layer of security that reduces the risk of unwanted access to your account. It requires a two-step identification process every time you login to your account.
Once MFA is configured, you will use your email address and password to log into your portal and then verify your identity by either entering a temporary code from the Google Authenticator app which you install on your mobile device or answering a set of security questions that have been configured by you.
What if I lose my registered MFA device?
In the event that you lose your registered MFA device but still know your security questions and login credentials, you are able to change your MFA device to another by following the simple steps outlined below.
How to change your registered MFA device:
2. From the Client Portal login screen, enter your credentials and click 'Log in'.
3. You will be directed to enter an authentication code. Select 'Answer security questions instead'.
4. Enter the answers to your security questions and click 'Verify'.
5. You are now logged into your Client portal.
Click the arrow next to your profile picture and select 'Settings' from the dropdown menu.
6. A Settings window appears. Select 'Security Settings'.
7. From the Security Settings window, select 'Change MFA device'.
8. Scan the QR code on your screen using the Google Authenticator app on your replacement MFA device.
Enter the authentication code into the space provided and click 'Verify device'.
9. You will now be directed to update your Security questions. Enter your questions and answers as well as a recovery email address and click 'Save'.
10. A message will appear to confirm that your MFA setup is complete. You can now use your new registered MFA device to log in to your client portal.