Client groups are a great way to have two people share access and all permissions to a family portal.
At times, however, there will be a need to demerge the group due to death, divorce or other life issues.
Your financial professional will not be able to remove the co-owner, this will have to be done by the co-owner themselves.
To demerge or remove yourself as a co-owner from a file, you must make sure you are aware and understand the following:
- The removed co-owner will be removed from all Rooms in the joint file.
- The feeds will continue, so if they no longer wish the account to access current feed information, you should log into your banking/super/investment etc and change the passwords on your accounts so the feeds will discontinue to the current group account.
- You will no longer have any access to any of the information within the current portal.
- Once removed, a new personal portal will be created with the same username and password, holding no information. A fresh new Starter file.
- The new file will fall under the current Financial Professional that the joint account was under. If you have a new professional, a request will need to be made to them to assist with the transfer.
Steps to take to remove yourself from a file:
The co-owner that needs to be removed must complete the following steps:
- Log into your portal
- Navigate to the Team area.
- Click on your own name to open your details area.
- Click the edit icon
- Click the red bin in the corner and click Remove.
- A pop up window will advise you are about to disconnect from this account. Click on Disconnect Account to confirm and you will be removed from this portal.
- A new portal will be created for you, using the same log in credentials, but will have no information whatsoever. A fresh start for you.